Knowledge base

Getting Started (4)

Information to help you set up your account and begin using the ELSA Speak mobile app

Download App & Sign Up (7)

• Availability of ELSA in countries
• ELSA Speak Mobile Application Compatibility
• Age Requirements for ELSA Learners

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Account Login (6)

• General Instruction: Log In To ELSA Account
• Login with Google ID
• Log In with Facebook ID

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Navigation (1)

• Your ELSA Speak Experience Is Getting Better

Generate Your Learning Path (3)

• Generate your learning path
• Modify The Learning Path Feature
• Cannot access lessons in Past Learning Path

ELSA Mobile App Features (1)

Guides for all the different tools and functions available within the ELSA Speak application.

ELSA Features (17)

• General Navigation Guide For ELSA
• Coach: AI Conversation Coach - Learning Path
• Coach: Pronunciaton Coach - Dictionary

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Common Questions (2)

Quick answers to the most frequent questions asked by ELSA Speak users.

Features Questions (11)

• Change Display Languages and Translation
• Bilingual Mode
• Daily Learning Reminder

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Subscription Access Questions (2)

• Account is free after purchased a membership?
• Cannot see the name Conversation Bundle

Payments and Subscriptions (4)

Details about pricing, subscription plans, refunds, and managing your payments.

Request a Refund (5)

• ELSA Refund Policy
• Identify The Purchase Platform
• Request a refund for a Google purchase

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Cancel Subscriptions (5)

• Understanding Subscriptions and Cancellation
• Identify The Platform Where You Subscribed
• Cancel Apple Subscriptions or Free Trials

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Purchases and Upgrade (5)

• How can I update the latest information/promotions of ELSA?
• How to purchase ELSA subscriptions?
• Supported Payment Methods (purchases via Google/Apple)

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Voucher Codes Activation and Redemption (4)

• How to find your subscription voucher code
• How to activate a subscription voucher code?
• Error "Code is Invalid or Expired"

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Speech Analyzer (2)

Guidance on how to use ELSA's special AI web tool that checks and gives feedback on your English pronunciation

Speech Analyzer: Getting Started (2)

• Sign in
• Onboarding

Speech Analyzer: Features (6)

• Practice
• View Recordings
• Feedback

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Account Management (2)

Manage your ELSA account and Modify Profile Information

Manage Your Account (3)

• How to Delete an Account?
• Progress: Edit YourProfile
• Using ELSA on Multiple Devices

Change Your Login Method (2)

• Change The Login method (Social account to Email)
• Change The Login Email to a New Email

Contact Us (3)

Information on how to reach the ELSA Support Team for help or inquiries.

Contact Support (1)

• How to contact ELSA

Report A Problem (3)

• How do I report an issue?
• How to Write a Helpful Bug Report
• How to record your screen to capture issues

New Feature Request (1)

• New Feature Request