How do I report an issue?

Modified on Fri, 27 Feb at 3:20 PM

If you believe ELSA is not working properly, please let us know and we will make sure to resolve the issues as soon as possible.

To report a bug: Go to the ELSA app > Log in to your account > Progress > Settings > Reach out to us.

Please do not delete the User ID in this email as we need this information to identify your account.

Note: for Apple devices, you need to install the app Mail to send an email. Please go to the App-store, look for this app below, and install it.

Information to provide when report a bug:

Please provide the following information:

Describe the sequence of action you were taking when the issue occurred.
- Example: Go to lesson 1 in module A > click the mic button > app crashes immediately.
- See more guidance here: How to Write a Helpful Bug Report
Add a screenshot or a screen recording to show how the issue occurs.
- See more guidance here: How to record your screen to capture issues