Managing Payment Issues with Apple and Google Play

If you encounter errors or are unable to complete a purchase for ELSA Speak, please contact Apple Support or Google Play Support directly.

All in-app purchases are processed and managed by Apple or Google, not by ELSA. For security and privacy reasons:  

• ELSA does not have access to your credit card or payment information.

• ELSA cannot verify, modify, or troubleshoot failed transactions made through these platforms.

How to Get Help

For issues such as payment failures, manage payment method and billing addresses, please use the links below:

• Apple App Store Support: https://support.apple.com/billing

• Google Play Support: https://support.google.com/googleplay/gethelp

If you have questions about your ELSA account status after a successful payment, please provide a screenshot of your receipt to our support team.