FAQs
If you need to use your ELSA Pro account on another device, kindly download the ELSA Speak app and log into your original ELSA Pro account to continue using...
Fri, 13 Mar, 2020 at 1:15 PM
If you accidentally activate/pay for the program without logging into an account associated with Email / Facebook. Your account will be in Guest account sta...
Wed, 14 Oct, 2020 at 12:22 PM
Should you have forgotten your password, kindly reset your password by following the steps below. For Android: For iOS:
Tue, 21 Jul, 2020 at 5:58 PM
Make sure you are logged in to the correct account that you used to activate your ELSA PRO code, if you're not sure which account you have activated, EL...
Fri, 13 Mar, 2020 at 1:16 PM
Redeeming your code will not cancel your trial subscription. As such, please refer to the instructions on canceling auto-renewal in the above Payment sectio...
Fri, 13 Mar, 2020 at 1:18 PM
For activation of multiple memberships, kindly refer to the scenario that fits your inquiry: Scenario 1: If you have registered for ELSA Pro through ...
Tue, 21 Jul, 2020 at 6:01 PM
This is because you have not granted ELSA Microphone access yet. Upon installation of the app, ELSA will prompt you with a popup requesting you to allow ELS...
Thu, 11 Apr, 2024 at 5:24 PM
If ELSA is having trouble hearing you, try the following Make sure you permitted ELSA to use the Microphone From your Android phone, open the "Sett...
Thu, 11 Apr, 2024 at 5:15 PM
If you are unable to see all the text in a lesson with long phrases / sentences, please check your device’s setting for text font size and adjust it accordi...
Fri, 13 Mar, 2020 at 1:21 PM
If your ELSA account was registered by Facebook/Google/Apple ID, and now you would like to change the login method to Email and Password, without using Face...
Tue, 16 Apr, 2024 at 11:55 AM