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            The user successfully purchased via Apple Store, but the account is still free

            Modified on Mon, 10 Nov at 2:19 PM

            Question:

            I purchased an Elsa Speak Premium subscription through my Apple Store, but my Premium access is not active.


            Solution:

            Guide the user to restore the purchase following the instructions:


            • Go to Profile > Click “Upgrade” > On the paywall, look for the text “Restore” and click on it. 

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