When having problems with the application, who should I contact?

Should you have any questions or concerns, please contact us via email at support@elsanow.io 

If you still have further inquiries after going through our FAQ, you may contact our Support Team using the following methods.

For English:

1. Email: support@elsanow.io – ELSA usually responds to you within 24 hours (excluding Saturdays, Sundays, and holidays).
2. Live chat on the Facebook page: ELSA Speak. We will support replying to messages from 9 am to 6 pm (GMT +7), Monday to Friday.

For Thai:

1. Email: support@elsanow.io – ELSA usually responds to you within 24 hours (excluding Sundays, and holidays).
2. Live chat on the Facebook page: ELSA Speak Thailand. We will support replying to messages from 9 am to 6 pm (GMT +7) (excluding Sundays, and holidays).

For Indonesian:

1. Email: support@elsanow.io – ELSA usually responds to you within 24 hours (excluding Sundays, and holidays)
2. Live chat on the Facebook page: ELSA Speak Indonesia and Whatsapp. We will support replying to messages from 9 am to 6 pm (GMT +7) (excluding Sundays, and holidays).

For Traditional Chinese:

1. Email: support@elsanow.io – ELSA usually responds to you within 24 hours (excluding Sundays, and holidays)
2. Live chat on the Facebook page: ELSA Speak Taiwan. We will support replying to messages from 9 am to 6 pm (GMT +7) (excluding Sundays, and holidays)