There are 2 ways to register an ELSA subscription: via the ELSA website (ELSASPEAK.COM) or in-app purchase (by Google Play or Apple). If you subscribed to a subscription from ELSA’s websites, follow the guide for website subscription. If you subscribed to a subscription from the ELSA app, follow the guide for in-app subscription.  


If your subscription was activated using a voucher code, you do not need to cancel the subscription. The account will automatically switch to free at the end of the subscription without recurring charges.


1. WEBSITE SUBSCRIPTIONS:


This instruction only applies for subscriptions/trials from ELSASPEAK.COM websites using a credit/debit card as a payment method. 




You will receive an email to log in to the customer portal, and from there, you can manage the subscription. Make sure to use the exact email of your ELSA account with the active subscription. 



  • Option 2: Cancel from the ELSA receipt: open the ELSA receipt ( that was sent to your email ELSA account) and click on the “Manage subscription” button to cancel.



2. FOR ANDROID

Here are the Terms and Conditions for Google where you can find out more about the auto-renewal function.

  • Click here for refund instructions
  • Click here to learn how to cancel your automatic subscription


2. FOR IOS (iPhone/iPad):

Here are the Terms and Conditions for Apple where you can find out more about the auto-renewal function.

  • Click here for refund instructions.
  • Click here to learn how to cancel your automatic subscription

When you can no longer see the Cancel Subscription button (picture 4), it means you have successfully unsubscribed to ELSA membership. 


When you go back to the subscription list, you will see your ELSA subscription shown on the list of EXPIRED as in the picture below. (If not, it might take a while for the system to update the status, please wait patiently for some time and check back later)



General important notes:

  1. All subscriptions are renewed automatically unless they are canceled at least 24 hours before the last day. Deleting the app or purchasing a different subscription will not help cancel any existing subscription you have.
  2. After canceling the subscription, your subscription/free trial will remain active until the expiration date is indicated. In addition, you will no longer be charged on the next billing date.
  3. Canceling a subscription does not mean the money will be returned. If you’d like to request a refund for the payment made, please refer to this page.